Clear support.
A price agreed upfront.

Diagnosis, repair, optimisation, software cleanup, updates, security, slowness, freezes, errors, startup and ease of use. Remote PC and Mac support can cover Windows or macOS, a slow computer, a blocked update, an application that will not start, browsers, PDF files, office software and startup settings. Hardware faults may require an on-site assessment.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Travel: flat fee according to your town.

• Diagnosis: investigation of slowness, freezes, Windows and macOS errors, browsers, software, drivers, updates and startup.
• Optimisation: software cleanup, removal of unnecessary items, storage checks, folder organisation, startup settings and improved responsiveness.
• Final checks: browsing, email, printing, opening files, restarting, stability and explanation of good habits.

Computer services available

• System repair: fixing Windows and macOS errors, frozen screens, slow computers, slow startup, locked sessions, error messages and failed updates.
• Software cleanup: removing unwanted programs, intrusive extensions, advertising, toolbars, fake technical support, pop-ups and common causes of slowdowns.
• Configuration: installing essential software, browsers, antivirus, printers, scanners, email, cloud services, backups, PDF tools, office software and useful shortcuts.
• Security: reviewing accounts, passwords, antivirus, firewalls, permissions, suspicious alerts, scams and risky habits.
• Ease of use: organising the desktop, folders, photos, documents, bookmarks, applications, shortcuts and settings to suit your everyday needs.

Secure, guided and responsive computer assistance, with controlled remote access, targeted fixes and checks of the result. I provide remote computer assistance in Paris, Marseille, Lyon and throughout French towns and villages, subject to the connection and the problem. Remote maintenance, computer help, email, printers, backups and file transfers are assessed during diagnosis and connection testing alone, free for up to ten minutes.

Remote packages: €29 including tax for an agreed quick repair that resolves the issue during the first ten minutes or, for example, in fifteen to twenty minutes; €49 up to thirty minutes; €69 up to one hour. These package prices are not added together. Extension: €17.25 including tax per fifteen minutes, after your agreement and a new payment. Control: you remain in charge.

• Connection: a remote session with your agreement, full visibility and the ability to stop at any time.
• Troubleshooting: fixing software, email, account, printer, browser, slowness, settings and access issues.
• Validation: immediate testing with you of the relevant task before the session ends.

Services available remotely

• Software: configuring browsers, email, Microsoft, Google and Orange accounts, Outlook, Gmail, iCloud, PDF tools, office software and everyday applications.
• Security: removing fake messages, intrusive advertising, dubious extensions and fraudulent alerts, and checking basic protections.
• Printers: reinstalling drivers, clearing stuck print queues, offline printers, print tests, scanning, Wi-Fi connections and simple sharing.
• Accounts: help with recovery, password settings, two-factor authentication, security checks and organising access.
• Guidance: step-by-step explanations, prevention advice, simple backups, organisation and pointers for repeating essential tasks.

Settings, accounts, email, photos, backups, full storage, applications, notifications, security and transfers. For Android, iPhone and iPad, I can guide account, email, application, photo, storage and synchronisation settings. Direct remote control depends on the device; you carry out actions that require your presence.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Travel: flat fee according to your town.

• Accounts: configuring Google, Apple, iCloud, Gmail, Outlook and Orange, passwords, synchronisation and access recovery.
• Storage: organising photos, videos, applications, downloaded files, caches, duplicates, backups and available space.
• Everyday use: Wi-Fi, mobile data, notifications, WhatsApp, applications, display, security and practical steps.

Smartphone and tablet services available

• Getting started: initial phone or tablet setup, Google or Apple account, language, security, Wi-Fi, backups and essential applications.
• Transfers: moving to a new device, contacts, photos, videos, documents, WhatsApp, email, applications and checks after transfer.
• Email: setting up Gmail, Outlook, Orange and iCloud, receiving, sending, signatures, notifications and cleaning up full inboxes.
• Photos: organisation, cloud backups, copying to a computer, removing duplicates, transferring to a drive and recovering important folders.
• Security: passcodes, fingerprints, face recognition, location, permissions, dubious applications, text-message scams, fake links and privacy settings.

Internet routers, home networks, disconnections, slowness, weak coverage, disconnected devices, cables, powerline adapters, repeaters and stability. Remote diagnosis can help with an unstable connection, a router, a repeater, Wi-Fi, a device that will not connect or a network printer. Cables, measurements and replacement equipment require your hands-on checks or a local visit.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Travel: flat fee according to your town.

• Diagnosis: checking routers, fibre, ADSL, Ethernet cables, Wi-Fi, speed, coverage, repeaters, powerline adapters, connected devices and weak spots.
• Settings: network name, password, Wi-Fi security, placement, channels, connections, priorities and device configuration.
• Tests: speed, stability, streaming, computers, smartphones, television, printers, consoles, cameras and the rooms concerned.

Internet and Wi-Fi services available

• Internet router: a proper restart, indicator lights, connections, cables, fibre, ONT unit, TV decoder, telephone and Ethernet ports.
• Home Wi-Fi: identifying dead spots, repositioning equipment, advice on repeaters or mesh systems, separating 2.4 GHz and 5 GHz where needed and optimising coverage.
• Devices: reconnecting computers, smartphones, tablets, printers, televisions, cameras, alarms, consoles, voice assistants and connected devices.
• Stability: reducing disconnections, addressing address conflicts, incorrect connections, interference, lost passwords, guest networks and Wi-Fi security.
• Equipment advice: routers, repeaters, mesh systems, powerline adapters, switches, Ethernet cables, placement and a more reliable network layout.

Installation, commissioning, application, dish, obstructions, Wi-Fi, router, speed, stability and connected devices. Remote Starlink guidance can cover the application, network settings and connection checks. Physical installation, mounting and on-site work are separate from online assistance.

Commissioning: from €429 including tax. Optimisation: €89 including tax per hour. Travel: flat fee according to your town.

• Installation: placement, obstruction checks, connections, Starlink app, account, Wi-Fi network and initial commissioning.
• Optimisation: speed, stability, Wi-Fi coverage, router, positioning, cables and connected devices.
• Validation: tests of browsing, streaming, computers, smartphones, television, consoles, cameras and actual everyday use.

Starlink services available

• Getting started: unpacking, assembly, power, cable, router, app, account connection and creating the Wi-Fi network.
• Placement: finding a suitable location, checking obstructions, orientation, support stability, cable routing and installation advice.
• Network: connecting devices, extending Wi-Fi, secondary routers, Ethernet, switches, smart televisions, printers, cameras and home automation.
• Optimisation: checking speed, latency, disconnections, restarts, updates, dish status and improved indoor coverage.
• Guidance: explaining the app, alerts, statistics, tests, restarts, network name, password and good practices.

HDMI sources, picture, sound, remote controls, provider TV boxes, streaming, accounts, applications and ease of use. I can guide Smart TV, TV box, soundbar, HDMI or Bluetooth sound settings and synchronisation between devices remotely. Diagnosis depends on what you can display and operate at home.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Travel: flat fee according to your town.

• Connections: HDMI sources, TV boxes, consoles, soundbars, optical cables, ARC, eARC, Bluetooth and power.
• Settings: picture, sound, correct source, remote controls, accounts, applications, Wi-Fi and TV updates.
• Tests: channels, streaming, volume, TV sound, soundbars, picture, remote controls and launching your main activities.

Television and multimedia services available

• Smart TV: Wi-Fi connection, Google, Samsung or LG account, Android TV, applications, updates, home screen and essential settings.
• Provider TV box: HDMI source, TV decoder, remote control, channels, catch-up services, black screen, missing sound, restart and internet connection.
• Soundbars: HDMI ARC, eARC, optical cable, Bluetooth, synchronisation, volume, remote control and audio-mode settings.
• Streaming: Netflix, Prime Video, Disney+, YouTube, Molotov, myCanal, frozen applications, accounts, passwords and video quality.
• Ease of use: simplifying sources, explaining the remote control, arranging connections, shortcuts and pointers to avoid incorrect operations.

Streaming setup, HDMI connection, Wi-Fi, remote controls, accounts, applications, video quality, audio and stability. Remote guidance can cover Android TV, Fire TV, Chromecast, applications, account access, screen sharing and casting from a phone. Device compatibility is checked before the session.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Travel: flat fee according to your town.

• Installation: proper connections, correct TV source, power, remote control, Wi-Fi, account and updates.
• Configuration: applications, platforms, login details, video quality, audio, subtitles and display settings.
• Validation: playback tests, quick launch, Wi-Fi stability, sound, picture and explanation of how to use it.

Streaming services available

• Android TV boxes: configuring Android TV, Google Play, Google account, applications, Wi-Fi, remote control, updates and home-screen organisation.
• Fire TV: Amazon account connection, applications, Wi-Fi, remote control, picture quality, volume control and quick startup.
• Chromecast: pairing with a phone, screen casting, YouTube, Netflix, Wi-Fi, Google Home, HDMI source and casting tests.
• Applications: installation, sign-in, sign-out, passwords, family accounts, updates, cleanup and removal of unused apps.
• Stability: checking Wi-Fi, restarting, placement, interference, speed, picture dropouts, delayed sound and advice for smooth playback.

Signal, missing channels, tuning, sorting, source, cables, decoder, dish, aerial and TV configuration. Initial remote guidance can assess TV settings, terrestrial channels, a satellite receiver and error messages. Physically adjusting an aerial or dish requires on-site work.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Travel: flat fee according to your town.

• Checks: TV source, aerial cable, HDMI, decoder, power, signal, settings and accessible connections.
• Settings: channel tuning, sorting, favourites, language, subtitles, picture, sound and reception setup.
• Verification: main channels, signal stability, remote control, correct source and guidance for everyday use.

Terrestrial TV, satellite and aerial services available

• Terrestrial TV: automatic tuning, manual tuning where necessary, channel sorting, missing channels, numbering and restoring a logical order.
• Satellite: checking the decoder, HDMI source, coaxial cable, power, card, signal menus and accessible settings.
• Dishes and aerials: identifying symptoms, poor signal, dropouts, rain effects, connectors, alignment to be checked and advice before specialist work if necessary.
• TV and decoder: source, black screen, no-signal message, remote control, connections, settings, soft reset and final tests.
• Ease of use: arranging channels, shortcuts, explaining sources, correct operations and pointers for quickly restoring the right setup.

Wi-Fi connections, USB cables, drivers, offline printers, print queues, missing scanners, smartphones, PCs, Macs and tests. Remote printer support can address drivers, a blocked print queue, an offline printer, Wi-Fi printing, scanning and scanner settings. Mechanical faults and consumables require a hardware check.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Travel: flat fee according to your town.

• Installation: drivers, software, Wi-Fi, USB, computers, smartphones, tablets, scanners and basic settings.
• Troubleshooting: offline printers, stuck queues, paper errors, cartridges, undetected scanners and unstable connections.
• Tests: printing, scanning, PDF, email, smartphones, computers and verification of actual operation.

Printer and scanner services available

• Connection: adding via Wi-Fi, USB, local network, IP address, shared printer, smartphone, tablet, Windows PC, Mac and Chromebook where compatible.
• Drivers: installation, reinstallation, removal of old printers, manufacturer software, scanners, utilities, updates and recommended settings.
• Problems: offline printers, documents stuck in the queue, blank prints, slowness, connection errors and changes to the Wi-Fi network.
• Scanners: scanning to a computer, folder, PDF, email or mobile application, resolution, format and a test to retrieve the file.
• Everyday use: explaining paper, cartridges, Wi-Fi, copy buttons, scanning, mobile printing, simple care and pointers to avoid common problems.

Wi-Fi cameras, alarms, smart doorbells, plugs, bulbs, voice assistants, notifications, applications and phone access. Remote guidance can cover a camera application, a video doorbell, notifications, authorised access, accounts and settings for installed equipment. Installation work and specific requirements are assessed separately.

Installation: from €149 including tax. Optimisation: €89 including tax per hour. Travel: flat fee according to your town.

• Installation: application, account, Wi-Fi, notifications, phone access, zones, sensitivity and connected devices.
• Settings: cameras, doorbells, alarms, plugs, bulbs, routines, voice assistants and simple scenarios.
• Tests: alerts, live video, history, Wi-Fi connection, detection, access sharing and actual operation.

Connected-home services available

• Wi-Fi cameras: app pairing, network, live viewing, motion detection, notifications, storage, zones, sensitivity and access sharing.
• Alarms: application, sensors, away or home modes, notifications, siren, remote control, code and trigger tests.
• Smart doorbells: Wi-Fi, application, video, sound, notifications, detection, software setup and control from a smartphone.
• Connected devices: plugs, bulbs, voice assistants, simple routines, schedules, scenes, rooms and control from a phone.
• Stability: checking Wi-Fi, coverage, interference, power, updates, accounts, access rights and advice for a reliable installation.

Gmail, Outlook, Orange, iCloud, passwords, recovery, two-factor authentication, fake alerts, compromised accounts and prevention. I can help with Outlook, Thunderbird, Gmail or other email settings, sending and receiving, attachments, synchronisation and account recovery through the provider’s procedures. I can also explain suspicious messages and assist with software cleanup, antivirus and two-factor authentication.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Security: settings included.

• Accounts: recovery, passwords, two-factor authentication, recovery email, phone and security checks.
• Email: configuration, sending, receiving, signatures, filters, spam, attachments, full inboxes and synchronisation.
• Prevention: fake technical support, pop-ups, fraudulent text messages, suspicious links, dubious extensions and protection advice.

Security and account services available

• Email: Gmail, Outlook, Orange, SFR, Free, iCloud, Yahoo, IMAP and SMTP configuration, email applications, browsers and send/receive tests.
• Recovery: forgotten passwords, locked accounts, recovery email, phone number, verification codes and restoring organised access.
• Security: two-factor authentication, strong passwords, password managers, connected devices, open sessions and login alerts.
• Scams: fake Microsoft support, fake antivirus, parcel text messages, banking phishing, fake invoices, blocking pop-ups and checking before taking action.
• Cleanup: extensions, intrusive notifications, browser permissions, suspicious programs, redirects, spam and privacy settings.

Photos, documents, hard drives, USB sticks, cloud services, new computers, smartphones, tablets, sorting, copying and checks. Remotely, I can help organise and transfer documents or photos, configure backups, check OneDrive or iCloud synchronisation and prepare a change of computer. Data volumes, connection, access rights and drive condition are checked; recovery from damaged storage may need a specialist.

At home: €89 including tax per hour. Remotely: €29, €49 or €69 including tax, according to the agreed package. Special cases: quotation required.

• Preparation: locating photos, documents, desktop files, downloads, email, bookmarks, cloud files and important folders.
• Transfers: copying to a drive, USB stick, cloud service, new computer, smartphone, tablet or external storage.
• Checks: verifying files, opening folders, consistency, duplicates and explaining the backup.

Backup and transfer services available

• Computers: copying documents, pictures, videos, desktop files, bookmarks, profiles, administrative files and work folders, and organising before a transfer.
• Smartphones: photos, videos, contacts, WhatsApp, cloud services, Google Photos, iCloud, copying to a computer and preparing a new device.
• Cloud: Google Drive, OneDrive, iCloud, Dropbox, synchronisation, full storage, shared folders, automatic backups and file organisation.
• External storage: hard drives, SSDs, USB sticks, formatting, creating folders, controlled copying, opening-file tests and storage advice.
• Data security: a cautious approach, checks before deletion, duplicates, sensitive files, passwords and advice to prevent loss.

Ethernet, powerline adapters, switches, consoles, gaming PCs, speed, ping, streaming, connections, home networks and stability. Remote guidance can help diagnose Ethernet, powerline adapters, shared printers, console connections and everyday network settings. Cable tests, connections and physical work require your participation or a local visit.

At home: €89 including tax per hour. Equipment advice: included. Travel: flat fee according to your town.

• Network: checking Ethernet cables, powerline adapters, switches, routers, sockets, consoles, PCs, televisions and connected devices.
• Gaming: checking speed, ping, stability, NAT, console connections, downloads, Wi-Fi or wired connections and placement.
• Organisation: tidy connections, simple labels, stability testing and pointers to identify cables.

Network and gaming services available

• Ethernet: connecting routers, switches, computers, televisions, consoles, RJ45 cables, wall sockets and adapters, speed tests and basic connection checks.
• Powerline adapters: pairing units, placement, avoiding extension sockets, speed, stability, indicator lights, reset and testing in the relevant rooms.
• Consoles: PlayStation, Xbox, Nintendo Switch, NAT, Wi-Fi, Ethernet, slow downloads, disconnections, accounts, updates and TV connections.
• Gaming PCs: network connection, ping, latency, Wi-Fi, Ethernet, routers, speed, streaming, Discord, updates and stability during use.
• Installation: cable organisation, equipment selection, switches, routers, repeaters, mesh, powerline adapters, purchase advice and a simple home-network plan.

Business websites, home pages, services, pricing, contact, booking, local SEO, Google Search Console, Rich Results and visibility. Remote guidance can cover website content, settings, maintenance, search engine optimisation and digital tools. Scope, authorised access and a quotation are agreed before work starts.

Essential package: from €1,299 including tax. Hosting: 1 year included. Options: quotation required.

• Structure: home, services, pricing, contact, testimonials, booking, FAQ, service areas and calls to action.
• Local SEO: titles, descriptions, keywords, internal links, images, text, structured data and geographic information.
• Google: Search Console, indexing, sitemap, monitoring, checks for supported rich results, LocalBusiness, Service, Offer and WebPage.

Website and SEO services available

• Creation: a professional business website, mobile design, home page, services, pricing, contact, testimonials, FAQ, booking and a clear visitor journey.
• SEO: optimising titles, meta descriptions, local keywords, text, image alt descriptions, internal links, service pages and geographic areas.
• Structured data: LocalBusiness, Organization, WebSite, WebPage, Service, OfferCatalog, BreadcrumbList and items compatible with current Google features.
• Google Search Console: connection, sitemap, URL inspection, indexing requests, performance monitoring, queries, pages, impressions, clicks and corrections.
• Conversion: call buttons, booking, forms, Google reviews, reassurance, perceived speed, mobile readability and professional presentation.

Are you considering replacing a computer, printer, television or connected device? I help you choose according to your needs, budget and existing equipment, then prepare to get the new device up and running.

Assistance can cover a PC or Mac, printer, tablet, smartphone, television, audio equipment or a smart-home device. I explain what to check before choosing: existing software and accessories, available connections and network, required accounts and any recurring costs. You make the purchasing decision and choose your seller.

What I can help you prepare

• Review your needs, the difficulties with the current device and whether replacement would be more useful than straightforward adjustments.
• Compare relevant criteria, advantages and limitations: performance, ease of use, connections, compatibility and overall cost.
• With your agreement, prepare possible backups and transfers of files, photos and settings, depending on available access and storage.
• Help with setup, connections and learning to use the new device, remotely or on site according to the actions required.

The scope and cost of the assistance are confirmed before you agree, under the terms on the Pricing page. Devices, software and subscriptions are not included: you purchase them directly. Setup and transfers depend on compatibility, device condition, your authorised access and feasibility; a complete transfer cannot be guaranteed.