An agreed price
The work, package and terms are explained before you agree to any repair.
Support you can understand
Clear terms for your payment.
An explained price, your agreement and personal support. Find the payment terms for remote computer assistance throughout France, subject to technical feasibility.
Your agreement at every step
Extra time is agreed together. There are no automatic extra charges.
Your details stay private
The remote session is fully ended and the software closed before you enter any payment details.
Straightforward prices
The right package for your needs.
One package applies to the agreed work. These amounts are not added together.
Express
€29incl. tax
An agreed quick repair
For a quick repair agreed with you and a resolved problem. This package can apply even within the first ten minutes.
View pricesHalf an hour
€49incl. tax
Up to 30 minutes
For the agreed remote support, within a maximum of thirty minutes.
View pricesOne hour
€69incl. tax
Up to 60 minutes
For the agreed remote support, within a maximum of one hour.
View pricesDiagnosis and connection test alone: up to 10 minutes free
This first check covers your problem and the connection, without any repair. An agreed quick repair that resolves the problem is covered by the €29 package including tax.
€17.25incl. tax / 15 minutes
Extra time with your agreement
After one hour, I can offer another fifteen minutes, subject to availability. Each extension requires your prior agreement and a new confirmed payment.
Remote computer support is not eligible for the French personal services tax credit.
Step by step
The process, explained before we begin.
Payment is made through a secure Stancer link that I personally send you, after the initial check and your agreement on the work.
We agree on the work and price together. We clarify your needs
We check the issue, feasibility and appropriate package. After you agree to the work and price, I personally send you the corresponding secure Stancer link.
The remote session has ended and the software is closed before payment details are entered. The session has ended, the software is closed
Before opening the payment page, we fully end every remote support session and you close IP Assistant Remote Control. Merely pausing is not enough. You then open the Stancer link and enter your details privately, without screen sharing.
Payment is checked before support resumes. Payment is checked
You check the amount and recipient on the Stancer page and make payment yourself. I check the confirmation before paid support begins or resumes. A transaction that is still pending is not a payment confirmation.
Support resumes for the agreed work. We resume your support
After payment is confirmed, a new remote connection is opened only with your agreement. Your package time starts when troubleshooting actually begins. We check the result together, and you receive an invoice at the end.
Payment for clearly agreed work.
Support may cover a PC or Mac, email, accounts, a connected printer, Internet settings or a backup. We define the checks and actions that suit your situation; some faults require an on-site visit.
Explore remote support servicesA French payment solution
Stancer, for your online payment.
Stancer
Stancer is a French payment solution. It is a payment institution authorised by the ACPR under number 11758.
Stancer states that its infrastructure is certified to PCI DSS Level 1 and that the data it stores is hosted in France. These safeguards relate to the payment provider.
I personally send you the secure link for the agreed amount. You enter your details on the Stancer page after the remote session has fully ended and the software has been closed. This public page does not collect card numbers.
Unsure about the amount, recipient or link received? Call IP Depannage Informatique on +33 7 64 19 77 90 before paying. For a technical question about the Stancer page, you can contact its official support team: support@stancer.com.
ACPR · 11758PCI DSS · Level 1Data hosted in France
You stay in control
Your screen belongs to you.
For your privacy, every remote control session is fully ended and IP Assistant Remote Control is closed before payment. Merely pausing is not enough: I have no access to your screen while you enter payment details.
- Enter your payment details yourself.
- Never share them in the chatbot, in a message or during screen sharing.
- The diagnosis, connection test alone and payment process are not deducted from the agreed support time.
Already have an appointment?
Contact me to prepare your support. We agree on the package and amount, then I personally send you the secure Stancer link. You make payment privately after fully ending remote support and closing the software.
For a session using IP Assistant Remote Control, I explain the connection steps and permissions before we begin.
This page does not ask for a booking reference or collect any payment details.
Prepare my appointment
An invoice, and a checked result.
We finish by reviewing the work carried out and the result together. You will receive an invoice at the end of the session.
Your invoice records the agreed work and amount. Keep it with your support documents.
Service terms and privacyAnswers to your questions.
Can I pay directly on this page?
You pay on the secure Stancer page using the link I personally send after you agree to the work and price. This information page does not collect any payment details. Every remote session is ended and the software closed before payment.
What do the ten free minutes include?
Diagnosis and the connection test alone, without any repair. If you agree to a quick repair and the problem is resolved, the €29 package including tax applies, even within those first ten minutes.
Are the packages added together?
No. One package of €29, €49 or €69 including tax applies to the agreed work. After one hour, a fifteen-minute extension at €17.25 including tax requires your agreement and a new payment.
Will the technician see my payment details?
No. Every remote support session is fully ended and IP Assistant Remote Control is closed before you enter payment details, not merely paused. You enter the details yourself on the Stancer page, without screen sharing or sending them to me.
When does my support time begin?
Your package time starts when troubleshooting actually begins, after confirmed payment and a new remote connection opened with your agreement. Diagnosis and the connection test alone, and the payment process, are not deducted from your package.
Will I receive an invoice?
Yes. You will receive an invoice at the end of the session. We will check the result and the work carried out together.
Let’s discuss what you need.
I will help you clarify the problem, package and terms before your support session.
Your remote support
The video starts without sound when it appears on screen.